Refund Policy

Introduction

At CryptoInsight, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds for our digital products, premium content subscriptions, and other services.

Please read this policy carefully before making a purchase. By purchasing any product or service from CryptoInsight, you agree to the terms of this Refund Policy.

Please note that our Refund Policy may vary depending on the type of product or service purchased. The specific refund terms that apply to your purchase will be clearly indicated at the time of purchase.

Refund Policy for Digital Products

E-Books and Digital Reports

Given the nature of digital products, we offer a 14-day satisfaction guarantee for our e-books and digital reports. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided that:

• You have not downloaded more than 30% of the content.
• You provide a valid reason for the refund request.

To request a refund for an e-book or digital report, please contact our customer support team with your order number and reason for the refund.

Online Courses

For our online cryptocurrency investment courses, we offer a 30-day money-back guarantee. If you are not satisfied with the course, you may request a refund within 30 days of purchase, provided that:

• You have not completed more than 25% of the course content.
• You have not downloaded all course materials.
• You provide specific feedback about why the course did not meet your expectations.

To request a refund for an online course, please contact our customer support team with your order number, course name, and detailed feedback.

Downloadable Tools and Software

For any downloadable tools, calculators, or software we offer, refunds are available within 7 days of purchase if:

• The tool does not function as described.
• You have not used the tool for commercial purposes.
• You provide evidence of the technical issue encountered.

Please note that minor bugs or compatibility issues that do not significantly impact functionality may not qualify for a refund.

Refund Policy for Subscriptions

Premium Content Subscriptions

For our premium content subscriptions (including market analysis reports, investment insights, and exclusive newsletter subscriptions), the following refund policy applies:

• Monthly Subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but your subscription will remain active until the end of the current billing period.
• Annual Subscriptions: For annual subscriptions, we offer a prorated refund if you cancel within the first 30 days of the subscription period. After 30 days, no refunds will be provided for the remaining subscription period.

To cancel a subscription, please log into your account and navigate to the subscription management section, or contact our customer support team.

Membership Plans

For CryptoInsight membership plans that provide access to multiple services and exclusive content:

• Trial Periods: If you signed up for a free trial and cancel before the trial period ends, your card will not be charged.
• Paid Memberships: You may request a full refund within 14 days of starting a paid membership if you have not accessed more than 25% of the premium content or participated in member-exclusive events.

No refunds will be issued if your account has been suspended or terminated due to violations of our Terms and Conditions.

Refund Process and Timeframe

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@cryptoinsight.com or through our contact form.
2. Provide your order number, the date of purchase, and the email address used for the purchase.
3. Clearly state the reason for your refund request.
4. Include any required information specific to the product or service as outlined in this policy.

Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days.
• The refund will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

You will receive an email confirmation once your refund has been processed.

Conditions for Refund Eligibility

To be eligible for a refund, the following general conditions must be met:

• The refund request must be submitted within the specified timeframe for the particular product or service.
• You must provide the order number, purchase date, and the email address used for the purchase.
• You must comply with any specific conditions mentioned for the particular product or service category.
• The request must be made through our official channels (customer support email or contact form).

Please note that we reserve the right to reject refund requests that do not meet these conditions or that we determine to be fraudulent or abusive of our refund policy.

Exceptions to the Refund Policy

The following situations are generally not eligible for refunds:

• Requests made after the specified refund period has expired.
• Products or services clearly marked as "non-refundable" at the time of purchase.
• Special promotional offers, flash sales, or heavily discounted items marked as final sale.
• Cases where the Terms and Conditions have been violated.
• Subscription fees for periods already used or accessed.
• Instances of demonstrated abuse of our refund policy.

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion, typically for extenuating circumstances such as medical emergencies or technical issues on our end.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

The refund policy in effect at the time of your purchase will apply to your transaction.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: refunds@cryptoinsight.com
Address: 955 Andy Square, Lake Summer, EC3P 3AY, United Kingdom
Phone: +44 381 928 2269

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.